Case Study 1: Emergency Aircraft-on-Ground (AOG) Charter – Frankfurt to Dubai
Scenario:
A European aerospace manufacturer contacted us late on a Friday evening with an AOG situation. A major Gulf carrier had a grounded A330 in Dubai due to a faulty hydraulic system. The part, weighing over 1,200 kg and exceeding 2.5 meters in length, was in Frankfurt. Every hour of downtime meant tens of thousands in lost revenue.
Solution:
Within 45 minutes of receiving the call, our team sourced a Boeing 757-200F that was positioned in Cologne. We arranged for urgent road transfer of the cargo from Frankfurt to Cologne, coordinated loading with the aircraft operator, and secured departure clearance in under 4 hours.
Results:
- Flight departed at 03:35 local time and landed in Dubai at 11:15.
- Ground team in Dubai was pre-alerted and cleared the shipment in under 90 minutes.
- The aircraft was back in service within 18 hours of grounding.
Why it worked:
Our close relationships with mid-size freighter operators and 24/7 operations team allowed us to move faster than traditional channels. The client later switched all AOG response calls to our team globally.
Case Study 2: Onboard Courier for High-Value Tech Components – San Diego to Tokyo
Scenario:
A semiconductor firm faced a production delay in Tokyo due to a missing batch of customized chips, valued at over $2 million. Shipping via standard air freight would not guarantee timely delivery due to weekend backlogs and customs congestion.
Solution:
We activated an On Board Courier (OBC) within 90 minutes. Our courier picked up the package from a secure facility in San Diego, was briefed and booked on the next United Airlines flight to Narita, and carried all necessary customs documentation in hand.
Routing:
- San Diego → LAX (courier transfer)
- LAX → Tokyo Narita on UA 32 (Business Class for carry-on compliance)
Results:
- Package cleared Japanese customs within 20 minutes (with our pre-clearance assistance).
- Delivered directly to the client’s Tokyo R&D facility in under 20 hours from call to handover.
- No damage, no delay, and zero risk of loss.
Why it worked:
Trust in our OBC network and detailed planning made it possible. The courier was fluent in Japanese, which smoothed customs and ground handoff.
Case Study 3: Next Flight Out – Biotech Sample from Boston to São Paulo
Scenario:
A medical client needed to send urgent biological samples to São Paulo for time-sensitive testing. The samples had a limited viability window of 36 hours and required dry ice packaging.
Solution:
We initiated a Next Flight Out (NFO) shipment using LATAM via JFK. Our team secured IATA-compliant dry ice packaging, validated it with the airline, and had a dedicated driver transport the package to JFK under refrigerated conditions.
Routing:
- Boston → JFK (3-hour road transit)
- JFK → GRU on LATAM Airlines
- Cleared through express customs with a local partner in Brazil
Results:
- Shipment arrived in São Paulo within 18 hours of pickup.
- Temperature stability remained within protocol throughout transit.
- Enabled client to begin testing on time and maintain regulatory compliance.
Why it worked:
Proactive dry ice management, pre-clearance with Brazilian customs, and choosing a direct NFO route minimized risk and met the urgent timeline.
Case Study 4: Time-Critical Trucking – Satellite Equipment from Denver to Cape Canaveral
Scenario:
A client needed to move sensitive satellite equipment—valued at over $5 million—from Denver to Florida for integration testing. The cargo could not go by air due to sensitivity to altitude pressure changes and needed shock-absorbing, GPS-tracked transport.
Solution:
We provided a dedicated air-ride truck with team drivers and a 24/7 real-time GPS feed. The truck was equipped with temperature control, padding, and a no-transfer guarantee.
Transit Plan:
- Denver → Cape Canaveral (1,980 miles)
- Straight through with no stops except for fuel, thanks to team drivers
Results:
- Equipment arrived within 36 hours, undamaged and with environmental integrity intact.
- Our client avoided a $200,000 penalty for missing the integration slot.
Why it worked:
We leveraged our network of vetted white-glove carriers and built custom visibility reports for the client to ensure transparency and peace of mind.
Case Study 5: Humanitarian Cargo Charter – Nairobi to Juba
Scenario:
A global NGO needed to move over 25 tons of relief cargo (shelter kits, medical supplies, and food rations) from Nairobi to Juba, South Sudan after severe flooding displaced tens of thousands of residents.
Solution:
We sourced an IL-76-TD aircraft capable of landing on Juba’s rough airstrip with minimal ground support. Coordination was required with local authorities for landing permits, as well as with multiple aid agencies for smooth offload and ground delivery.
Execution:
- Cargo consolidated and loaded at Nairobi’s Wilson Airport
- Special handling for medical items with cold-chain requirements
- Charter departed 18 hours after confirmation
Results:
- All 25 tons delivered safely and on time
- Zero cargo damage or spoilage despite extreme weather
- Directly supported emergency relief efforts on the ground
Why it worked:
We’re experienced in high-risk destinations and worked closely with NGOs and local contacts. Our multilingual team provided full-time ops support, including load planning and airstrip compliance.
